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PRINCIPLES
Fundamental techniques in handling people
- Don't criticize, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person and eager want.
Ways to make people like you
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name is to that person the sweetest and most important sound in any language.
- Be a good lister. Encourage others to talk about themselves.
- Talk in terms of the other person's interests.
- Make the other person feel important and do it sincerely.
Win people to your way of thinking
- The only way to get the best of argument is to avoid it.
- Show respect for the other person's opinions. Never say, "You are wrong.".
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying "yes, yes" immediately.
- Let the other person do a great deal of talking.
- Let the other person feel that the idea is his or hers.
- Try honestly to see things from other person's point of view.
- Be sympathetic with the other person's ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a leader: How to change people without giving offense or arousing resentment
- Begin with praise and honest appreciation.
- Call attention to people's mistake indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the person save face.
- Praise the slightest improvement and praise every improvemenet. Be "hearty in your approbation and lavish in your praise.".
- Give the person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.
Z knihy:
https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034
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